I was speaking to a client last week and they were complaining that a local competitor had ‘stolen’ a few of their clients…

A former coach now worked for the competitor and was reaching out to clients and inviting them to trial their facility.

Whilst this may be unethical, the reality is that playing the victim doesn’t resolve the issue.

Instead of being upset, you need to be better.

You gave them a reason to look at other options…

Would they have left if:

  • They were getting amazing results?
  • The client experience was a 10/10?
  • The culture, standards and team were world class?

Redirect that energy toward optimising your business.

Be better, so clients have no reason to look elsewhere…

Don’t let complaints and frustration be the narrative; let improvement and excellence lead the way.